FAQs

BWM Products are available online and through selected dealers across Australia.

Selected BWM products are also available through major retail partners, including Bunnings, Tool Kit Depot and Blackwoods stores and online channels.

Product availability may vary by retailer and location.

Yes. We deliver BWM Products across Australia using a range of freight and courier services.

Delivery options and costs depend on the product, destination and whether delivery is to a residential address, business address or freight depot.

This depends on the product and delivery method.

Some products are supplied partially assembled in a crate, while others may be available with optional assembly and pre-delivery service.

Where assembly is selected, the machine may be assembled, checked and prepared before delivery or collection.

Yes. Interest-free finance options are available on selected products and purchases.

Eligibility, available terms and conditions depend on the finance provider and purchase method.

Please contact our team for current finance options.

Warranty periods vary depending on the product, engine and whether the machine is used for domestic or commercial purposes.

Please refer to the individual product page or contact us for the warranty applicable to a specific model.

Our warranty is provided in addition to your rights under the Australian Consumer Law.

Contact our support team and we will help diagnose the issue.

We may ask for your proof of purchase, model and serial number, along with photos or a short video showing the problem.

Depending on the issue, we may provide technical assistance, replacement parts, repair support or arrange an assessment.

Yes. We carry spare parts for many BWM products and provide ongoing after-sales support.

If you need a part, please contact us with your machine model, serial number and, where possible, a photo of the required part.

BWM Products are developed and sourced specifically for the Australian market.

Selected machines are assembled, tested or prepared in Australia before sale.

Product specifications and manufacturing arrangements vary between models.

Many BWM products are designed for both domestic and commercial applications.

Commercial suitability and warranty coverage vary by model, so we recommend checking the individual product specifications before purchasing.

Fuel, engine oil and hydraulic oil requirements vary between products and engines.

Always refer to the owner’s manual before operating your machine. Using incorrect fuel, oil or lubricants may cause damage and may affect warranty coverage.

Change-of-mind returns are subject to our Returns & Refund Policy.

Products must meet the applicable return conditions, and freight, restocking charges or other costs may apply.

Special-order products may not be eligible for change-of-mind returns.

Eligible BWM log splitters are covered by our Money Back Guarantee.

If your BWM log splitter is genuinely unable to split your wood when correctly operated and used within the machine’s stated capacity, you may be eligible to return it for your money back, subject to the Money Back Guarantee Terms & Conditions.

Yes. Selected BWM products can be viewed through our dealer network, retail partners and Melbourne locations, depending on stock availability.

We recommend contacting the relevant store before visiting if you would like to inspect a specific model.

Absolutely.

If you’re unsure which machine is right for your application, contact our team and let us know what you need to do, the type of work involved and how frequently the machine will be used.

We can help you compare suitable models.

For sales, product information, spare parts, warranty or technical assistance, please contact:

BWM Products
Phone: 1300 454 585 (Option 1)

Our team can assist with product selection, delivery, warranty support and after-sales enquiries.